Job Information
Warner Bros. Discovery Workplace Technician in Tokyo, Japan
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
POSITION SUMMARY
The Workplace Tech works either remotely or onsite or at one of the Workplace Tech Bars resolving client issues, supporting the core workplace IT equipment and productivity software.
The role is responsible for a wide variety of support and activities. These include providing support for end user mobile and PC, Operating Systems (OS) and hardware, virtual and physical desktop environments, desktop applications and other standard enterprise solutions. In addition, the technician acts as a subject matter expert on enterprise technologies.
JOB RESPONSIBILITY
Responsible for providing support to users and executives
Includes
Software and stem fault diagnosis, analysis and fix
Taking responsibility for stock used and following the correct procedures regarding CMDB stock management
Use of Service Now ticketing system
Building new machines within the time scales provided by the Team Lead, provisioning devices
Installing additional applications on the new equipment
Proactively keeping customers updated
Working alongside management and engineering teams on planning project work
Meeting room/AV support
Telephony support
Executive support
Provides support to AV and VC equipment in meeting rooms and spaces
Proactive meeting room checks
Meeting room “how to” support
Desktop Support
Provides technical support by performing installation, repair, and preventative maintenance of desktop software and hardware
Installs, configures and deploys desktop hardware and software, including virtual environments
Supports day-to-day operational and support activities of the desktop computing, desktop, laptop, workstations and workplace support services
Troubleshoots desktop software and hardware failures and identifies related network problems
Coordinates end user installations, configurations and deployment of desktop software/hardware and other standard enterprise end user technology products
Provides on-call support as required
Provides physical onsite “smart hands” support to infrastructure teams for maintenance tasks or incident support
Provides executive support
QUALIFICATIONS: KNOWLEDGE, EXPERIENCE, SKILLS
Education, Certifications and Licenses
Bachelor’s degree in Information Technology or related field, or equivalent work experience
Preferred:
A+ certification
ITIL V3 Foundation -
MCSA/MCSE
Apple Certified Mac Technician (ACMT)
Experience
Min 5-7 years
Significant experience in a technical support role performing installation, repair, and preventative maintenance of infrastructure technology, or equivalent combination of education and work experience
Experience training, mentoring or supervising junior staff members
Specialized Knowledge
Microsoft Office Suite 365
Demonstrated knowledge pertaining to mobile devices, telephony, laptops, workstations, desktops, virtual and physical environments and other workplace technology
Extensive experience related to problem resolution
Ability to analyze existing operations to improve and grow the Client Technologies operating environment
Skills
Strong written and verbal communication skills
Strong team player
Excellent Customer Services
Proven analytical and problem-solving abilities
Ability to effectively prioritize and execute tasks in a high-pressure environment
Strong documentation skills and keen attention to detail
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.