Job Information
Warner Bros. Discovery WBSTT - Senior Manager, Show Experience in Tokyo, Japan
Every great story has a new beginning, and yours starts here.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
COMPANY OVERVIEW
Warner Bros Studio Tour Tokyo - Making of Harry Potter (WBSTT) is an indoor attraction that takes you into the fascinating behind-the-scenes world of Harry Potter and the Wizarding World. The Studio Tour Tokyo offers a special program to help visitors gain a deeper understanding of how Harry Potter and Fantastic Beasts and Where to Find Them were created. Explore iconic film sets, discover costumes and props, and experience the magic of the films in this indoor attraction, created to allow visitors to enjoy scenes from the films first-hand and discover how the world's favorite film series was brought to life on the screen. The film has been produced in the following ways.
Unlike theme parks, the Studio Tour takes you inside a film set for an exciting entertainment experience. The tour is the second of its kind in the world and builds on the highly successful Warner Bros Studio Tour London (WBSTL).
Warner Bros Studio Tour Tokyo - The Making of Harry Potter opened in Toshimaen in June 2023.
Your New Role is..
Develop and lead all show experience elements for Warner Bros. Studio Tour Tokyo (WBSTT). Develop experience strategies for both visitors and corporate clients through special events, interactive offerings and feature-length activity calendars. Work in line with Warner Bros Discovery's values and beliefs.
Your role accountabilities..
You will overseeing staff training and development to ensure excellent customer service, coordinating with other departments, managing commercial data, and receiving coaching for personal development.
Entails leading health and safety initiatives, supporting duty management, and participating in studio tours.
Generating new business ideas, analyzing customer feedback, promoting high standards, and ensuring excellent guest care.
Collaboration, integrity, and diversity inclusion are emphasized, along with maximizing profits, managing costs, and maintaining safety during events.
Administrative tasks and accurate reporting are also key responsibilities.
Qualification & E xperience
Ability to demonstrate a circular studio operating plan and discuss how this has resulted in revenue for the business (or organisation).
Management or supervisory experience in a similar environment (or tourism, leisure or heritage industry)
Experience of working in an environment where service, standards and commercial management are important.
Excellent oral and written communication skills in Japanese and English
Experience in the entertainment or hospitality industry is essential.
Work Schedule
37.5 hour shifts per week.
Weekend, New Year and evening work available.
The role requires flexibility as it needs to be resourceful.
Licenses or Certificates
None
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
The Legal Bits…
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.