Warner Bros Discovery Jobs

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

WBSTTにおいて、お客様とスタッフに「期待を超える」体験を提供する責任を担います。チームと共にWBDの価値観を推進し、ワーナー・ブラザース・スタジオ・ツアー東京の収益性と顧客満足度を最大化することがミッションです。また、スタジオツアー東京を国内外の訪問者にとって「必ず訪れたい」目的地として確立し、地元および国全体のステークホルダー、地方自治体、観光機関との強い関係を築きます。

これを達成するためには、効果的な運営とスタッフ管理のリーダーシップを発揮し、健全な企業文化を確立し、運営ポリシー、手順、基準の開発、実施、維持を行います。また、事業戦略の策定やマーケティングプランの立案・実行、中長期の成長計画や年次運営予算および資本予算の管理も担当します。

リテール戦略、製品開発、商品管理、倉庫および在庫管理、eコマースについては、SVP WW Tours and Retail (T&R) と日本のリテールチームと協力して指導します。また、UKのWW T&Rの運営、マーケティング、コミュニケーション、F&Bなどのサポート機能とも連携します。

主な責務 :

• 「映画制作の舞台裏」のビジネス特性やIPフランチャイズのブランドガイドラインに沿ったすべてのツアー活動を管理する

• ブランド認知度を向上させ、リピーターおよび新規来場者を増やす計画を実行する（他のT&Rロケーションのベストプラクティスも活用）

• チーム全体が信頼し尊敬するリーダーシップをもって運営する

• 日本での最高のGoogle Review評価を目指し、世界水準のビジター体験を提供する

• 日本の文化に適したWW T&Rの方針、手続き、関係性を確認しながら運営を行う

• マーケティングとセールス戦略を指導し、来場者数と収益を最適化する

• WW T&Rのリーダーシップチームに年次運営予算を提案し、承認を得る

• ファイナンスのサポートを得ながら各部門からの予算支出と収入を全面的に管理する

• すべての企業資産を保護し、維持する

• 最大の収益性を達成するために運営効率を改善する

• P&Cパートナー（人事部門）のサポートを得ながら、日本の労働法と従業員の福祉を守り、管理する

• 前向きで創造的な労働環境を促進し、全従業員が最大限のポテンシャルを発揮し、スタジオツアーの収益性に貢献できるようサポートする

• すべての運営に対して効果的な基準と手順を策定し、健康安全とコンプライアンスを実現する。

• 自らが安全衛生とコンプライアンスのベストプラクティスをモデルにし、運営環境を改善する

• すべての従業員に理解できるようにすべての方針と手順を日本語及び必要な言語で伝える

• グローバルスタンダードなカスタマーサービス基準を全従業員に伝え、各部門長と協力して施設全体で維持する

• UK、USおよびWBJのリーダーシップと協力して、チーム全体で協力関係を築く

• 業界内外の動向や法規変更など、最新の情報を把握する

• 最新のトレンドや技術を追跡し、企業に適したアプリケーションを探求し、運営コストを削減し、追加収益を増やす革新的な方法を模索する

• 市場の期待と需要に応じた商品開発の新たな取り組みをリードする

• 主要な観光およびアトラクション団体とのネットワークを構築し、関係を築く

• 従業員と訪問者の満足度を向上させる戦略を立案し、実施する

• 他のリーダーシップメンバーと協力して、Studio TourのDuty Managerをローテーションで担当する

• 業界内のイニシアティブでリーダーシップを発揮する

• 地元コミュニティ、地方自治体、および近隣住民との良好な関係を築き、ポジティブなイメージを維持する

プロフィール（必須条件

• 優れた対人関係能力と日本語および英語での口頭および書面によるコミュニケーションスキル、リーダーシップ、チームビルディング、モチベーション、トラブルシューティングのスキルを有する方

• アトラクション施設の管理、チケット販売、運営、規制遵守など包括的な知識を有する方

• リテールおよび飲食業務の商業管理に関する包括的な知識を有する方

• プロジェクト立ち上げ期における課題に広範な知識を有する方

• 市場分析、収益目標の設定、目標達成、機会評価、市場脅威対策の行動計画策定の実績を有する方

• 内外部のステークホルダーと適切なパートナーシップを築いた経験を有する方

• マルチタスクで業務を進め、異なるタイムゾーンの人々と作業できる能力を有する方

• 高い個人業績と成果を残した実績を有する方

Following the success of the Warner Bros. Studio Tours in London and Hollywood, Warner Bros. Worldwide Tours and Retail division has built on its experience of visitor engagement, exceptional customer service and innovative merchandise to include experiential retail. In addition to shops within both Studio Tours, the division also includes Harry Potter New York and the Platform 9 ¾ shops at Kings Cross station and Heathrow airport.

The latest addition to the division is Warner Bros. Studio Tour Tokyo (WBSTT), which opened in summer 2023 and is home to authentic sets, props and costumes from the eight Harry Potter films. Visitors are invited to discover ‘behind-the-scenes’ secrets of film production and see how the books were brought to life on-screen. With the chance to explore Diagon Alley, enter the Great Hall, appear in a moving portrait and even ride on a broomstick, visitors experience the magic of filmmaking firsthand. Since opening, the Studio Tour has achieved high ratings on Google Reviews and is consistently sold out.

Primary Purpose of the Job:

Responsible for the delivery of an “exceeding expectations” customer and staff experience at WBSTT. Advocating and implementing WBD One values with the team, optimized profitability and visitor satisfaction through strategic planning and business development of the Warner Bros. Studio Tour Tokyo.

Establishing the Studio Tour as a “must do” destination for all local and overseas visitors to Tokyo and developing strong relationship with local and national stakeholder, local government and tourism agencies.

This will be achieved through effective leadership and management of operations and staffing, including development, implementation and maintenance of effective people culture and operating policies, procedures and standards for operating the Tour. Set strategic direction and guide the development and execution of marketing plans. Plan and develop future growth plans and annual operating and capital budgets.

Retail strategy, product development, merchandising, warehouse and inventory management and e-commerce are led by the SVP WW Tours and Retail (T&R) in a close working partnership with the GM and Tour team.

Build a collaborative relationship with WW T&R support functions in operations, marketing, communications, F&B plus across all areas as required (based in UK).

Key Responsibilities

• All tour activity must fit with the “behind the scenes of filmmaking” principle and USP of the business, in line with the IP franchise brand guidelines and WW T&R policy and practice

• Deliver plans for the constant enforcement and awareness building of the brand, driving repeat and new visits (seek best practice from other T&R locations)

• Lead a highly effective leadership team, trusted and respected by all staff

• Deliver world class standard of visitor experience achieving best Google ratings from visitors for Japan

• Ensure that all WWT&R policy / procedure and relationships are culturally sensitive and culturally correct

• Provide leadership and direction on the marketing, sales and advertising strategy, working through key management to achieve a balanced optimization of visitor attendance and revenue

• Devise and present annual operating budgets to senior management for approval, covering income, costs of sales, overhead expenditure and capital investment

• Oversee all budgetary expenditure and income through department heads, fully utilizing the full support of our finance partners

• Ensure the protection and maintenance of all Company assets

• Drive operational effectiveness to deliver maximum profitability

• Utilizing the full support of P&C partners ensure full legal compliance with all Japan employment laws and “best practice” in all aspects of employee welfare and management

• Promote and maintain a positive, dynamic and creative working environment enabling all employees to realize their optimum potential and contribute fully to the visitor experience and to the profitability of the Studio Tour

• Ensure the development, modification and updating as needed of effective standards and procedures for all operations and ensure H&S/ compliance adherence

• Take responsibility for and role model best H&S and compliance culture and practice. Oversee the effective application of health and safety regulations and risk assessments to ensure a safe environment. Promote a healthy, safe and hazard-free working environment for visitors and employees

• All policy and procedure documentation must be circulated within the Tour in Japanese (ensure translation complete)

• Ensure all administrative work and corporate reporting is accurate and up to date

• Ensure all International standards of customer care and service are communicated to all employees. Lead all Department heads to maintain such standards throughout the attraction

• Develop cooperative working relationships throughout WBD, Leavesden and Burbank as well as Japan Management Team of WBD Japan LLC

• Keep abreast of developments in the industry, both internal and external, such as changes in legislation

• Keep abreast of latest trends and technologies and explore applications that are a fit for the enterprise and explore new and innovative ways of reducing operational costs and increasing incremental revenues

• Lead new initiatives for ongoing product development to match market expectations and demands

• Establish and maintain networks and contacts with major tourism and attractions bodies including but not limited to: Inbound tour operators, Coach operators, Industry & Professional bodies, Industry media

• Plan and implement strategies to achieve constant improvements in employee and visitor satisfaction

• Participate in Duty Management Cover of the Studio Tour including weekend, bank holiday, school holiday and late evening cover in rotation with other senior management

• Take leadership role in industry initiatives

• Build relationships and ensure a positive image within the local community, local government and neighbours

Profile (The essentials)

• Highly developed interpersonal skills, including verbal and written communications in both Japanese & English, leadership, team building, motivational, and conflict resolution

• Subject matter expert with demonstrated comprehensive knowledge of all aspects of visitor attractions management, ticketing, operations, regulation compliance, etc

• Broad comprehensive knowledge of all aspects of commercial management ideally in

• retail/food and beverage operations

• Broad knowledge of challenges encountered in project start-up environments

• Able to demonstrate excellent negotiating skills

• Strong analytical skills. Proven track record for analyzing the marketplace, establishing revenue targets, and meeting and exceeding targets; as well as accurately assessing opportunities and marketplace threats and developing action plans to combat threats

• Demonstrated ability to effectively lead teams

• High quality customer service skills

• Proven track record of developing appropriate partner relationships with internal and external customers

• Ability to pay close attention to details

• Ability to work well under time constraints

• Ability to effectively manage multiple tasks, including working with others in various time zones

• Demonstrated high level of personal performance and accomplishment

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.