Job Information
Warner Bros. Discovery Technical Broadcast Specialist in Atlanta, Georgia
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are…
When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Overview:
This position works in a 24 X 7 X 365 control room environment, requiring teamwork, focus and the ability to work under pressure. The Technical Broadcast Specialist is directly responsible for monitoring and troubleshooting transmission paths for 88 outbound Entertainment and News Satellite and Fiber delivered broadcast video networks for domestic and international distribution. Respond to stream health alarming for fulltime and ad hoc content distributed digitally. Implementation of system redundancies via a monitoring and control systems. Guided by standard operating procedures and policies, fully document all anomalies and outages. Collaborate with various engineering groups and master controls as necessary.
Responsibilities :
Monitor - Monitor audio, video, and ancillary data, and respond to alarms for 122 linear, fiber, satellite & IP delivered networks for legacy WM Entertainment & News. Respond to alarms for ad hoc and fulltime content distributed to iStream Planet. Alert and notify appropriate engineering group and Master Controls of any anomalies and issues. Take necessary action for implementation of compression and teleport system redundancies via a monitoring and control systems. Maintain high level of proficiency in the utilization of: Evertz Vue, Crystal M&C, Dataminer, Videobridge (collaboration tools), Medius, spectrum analyzers, and Media Proxy.
Troubleshoot - Investigate and make determinations of the root cause for any anomalies or discrepancies discovered, utilizing all test equipment and methods available within designated demarcations. Additionally, coordinate with other groups to determine the location and/or source of the issue. Collaborate with engineering groups and internal global workflow SMEs to investigate issues outside of demarcation points.
Collaborate - Work directly with multiple engineering, master control, and distribution control groups to communicate, describe, and resolve issues. Work with management in resolution of technical and administrative issues, planning schedules, creating SOPs. Work directly with outside vendors to notify, troubleshoot, resolve and document issues affecting the delivery and distribution of our networks. Spin up and man conference bridges as needed to support day to day operational responsibilities and maintenances.
Documentation/Procedures/Communications - Document all anomalies including discrepancies on and off air, general maintenance, video and/or audio loss, cue tones, closed captioning, equipment problems, and times of issues. Record interactions with other groups and outside vendors, including all details and times. Assist management with SOPs and improvement of systems. Additionally, acting as first point of external contact for distribution/transmission related issues, and escalating and interfacing with Compression and Teleport Engineering, and providing them with all pertinent information. Maintain high level of proficiency in the utilization of the Discrepancy and Service Now ticketing systems and communications tools. Knowledge and full understanding of all procedures and standard operating procedures.
BCP - Collaborate with other groups and provide support for implementing BCP workflows and implementation of Global Ops major incident communication plan as necessary.
QC Checks - Regular QC check cadence to ensure that all signal components, video, audio channels, closed captioning, cue tones, and ancillary data are in place and meet specifications.
Basic Qualifications:
4 years in a broadcast television environment or equivalent
4-year degree in engineering discipline or military communications background and/or 4 year experience in broadcast television environment
Prior experience with live traffic Satellite and fiber delivered video systems
Must have a good understanding of signal flow, system design, and able to follow drawings
Basic knowledge of MPEG-2, MPEG-4, J2k, multiplexes and conditional access
Preferred Qualifications:
8 years in a broadcast television environment
Knowledge base Mpeg encoding systems
Cisco, Arris, Harmonic
Video routers, video multi-viewer systems
CAD / Visio background/M&C systems
* This position is considered an “essential position”. Therefore, during times of inclement weather, emergencies, or when access to the workplace may be impeded, employees in this position are expected to report to work to support business continuance, unless otherwise instructed by his/her direct manager.
How We Get Things Done…
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.
If you’re a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at recruitadmin@wbd.com.